Welcome to the cxi blog.
If you’re thinking about ways in which to transform the IT service organisation, then this may be an interesting place to linger. Here you’ll find critiques of the ITSM worldview. We believe that seeing corporate IT only through the prism of ITSM is limited and limiting. On a more positive note, you’ll also find thought and opinion here regarding what we see as the future – the trichromatic approach.
The pieces on this site are opinionated and personal as befits any blog worthy of the name. You can search, or select posts by category, tag or date in the sidebar to the left. We have many posts to add in the weeks ahead – follow cxi on Twitter to stay updated.
Comments are always welcome and we’d love to hear from you. Also if you like what you see here please visit the main cxi website.