So let’s get to the point.
In the first post in this series, The Process Age of IT Service Is Over, I used the verb proselytise on more than one occasion. Since then, I haven’t stopped proselytising. In case you missed them (to coin a hash tag), I have posted the following all on the subject of transforming front-line IT service such that it is fit for the digital era.
- The Process Age of IT Service is Over
- Kill Your Service Desk
- Deconstructing IT Customer Support
- Beyond ITSM
- IT Service: View From The Top
Such extensive proselytising was always going to have an end. I mean, I wanted to do something about this state of affairs and be, as they say, the change that I wished to see in the world. This was the reason why Cxi was created. The name is a mnemonic which means customer experience and innovation – and it’s pronounced “cex-ee”.
So you see, IT service can be sexy.
Our goal is to share our trichromatic approach to IT service with interested parties. We’re doing currently this via social media (follow us please) but we hope to run seminars and training courses in the near future.