AuthorCXI Helen

Can IT Service Ever Be Sexy?

So let’s get to the point.

In the first post in this series, The Process Age of IT Service Is Over, I used the verb proselytise on more than one occasion. Since then, I haven’t stopped proselytising. In case you missed them (to coin a hash tag), I have posted the following all on the subject of transforming front-line IT service such that it is fit for the digital era.

Such extensive proselytising was always going to have an end. I mean, I wanted to do something about this state of affairs and be, as they say, the change that I wished to see in the world. This was the reason why Cxi was created. The name is a mnemonic which means customer experience and innovation – and it’s pronounced “cex-ee”.

So you see, IT service can be sexy. Continue reading

Welcome To The Cxi Blog

Welcome to the cxi blog.

If you’re thinking about ways in which to transform the IT service organisation, then this may be an interesting place to linger. Here you’ll find critiques of the ITSM worldview. We believe that seeing corporate IT only through the prism of ITSM is limited and limiting. On a more positive note, you’ll also find thought and opinion here regarding what we see as the future – the trichromatic approach.

The pieces on this site are opinionated and personal as befits any blog worthy of the name. You can search, or select posts by category, tag or date in the sidebar to the left. We have many posts to add in the weeks ahead – follow cxi on Twitter to stay updated.

Comments are always welcome and we’d love to hear from you. Also if you like what you see here please visit the main cxi website.

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