CategoryGeneral Thoughts

Posts about admin or nothing in particular

Free-Thinking IT Service? Because You’re Worth It

When I was an undergraduate at the magical University of Sussex in the early nineteen-nineties, I read a great deal of feminist literature. Initially, I was affronted by it all on account of perceived slights to my gender. However, I eventually came to truly value the feminist challenges to the status quo.

Out of the many new learnings from reading these books one that stuck was the deconstruction of marketing methods the cosmetics industry. In actual fact they are not terribly clever, just insidious. It goes something like this:

  • “You’re not looking your best today”
  • “Those fine lines around your eyes are a problem”
  • “Your complexion is dull and lifeless”

When they’ve finished making the potential customer feel worthless, they then offer the elixir.

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Just Do It

One of my oldest friends is fond of using the word dischuffed. I met him when I was still living in the south of England. He hailed from the north so I assumed it was some Lancashire phraseology because I’d never heard it used prior to meeting him. Unconsciously, and probably by dint of spending a lot of time with him in my twenties, that word has become a part of my personal lexicon. I’ve seen it listed in the Collins dictionary recently and was a little surprised to find that it is a real word!

Today it’s proving very useful because I’m finding myself highly dischuffed by the fact that I left a Nokia phone charger (not so important) and my Moleskine notebook at the venue of a speaking gig that I attended yesterday.

That Moleskine notebook contains all manner of scribblings. There is a chapter of a novel that I was writing last year, countless business ideas and various other notes. That Moleskine is like my unconscious made material. So yes, very dischuffed.

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Can IT Service Ever Be Sexy?

So let’s get to the point.

In the first post in this series, The Process Age of IT Service Is Over, I used the verb proselytise on more than one occasion. Since then, I haven’t stopped proselytising. In case you missed them (to coin a hash tag), I have posted the following all on the subject of transforming front-line IT service such that it is fit for the digital era.

Such extensive proselytising was always going to have an end. I mean, I wanted to do something about this state of affairs and be, as they say, the change that I wished to see in the world. This was the reason why Cxi was created. The name is a mnemonic which means customer experience and innovation – and it’s pronounced “cex-ee”.

So you see, IT service can be sexy. Continue reading

Welcome To The Cxi Blog

Welcome to the cxi blog.

If you’re thinking about ways in which to transform the IT service organisation, then this may be an interesting place to linger. Here you’ll find critiques of the ITSM worldview. We believe that seeing corporate IT only through the prism of ITSM is limited and limiting. On a more positive note, you’ll also find thought and opinion here regarding what we see as the future – the trichromatic approach.

The pieces on this site are opinionated and personal as befits any blog worthy of the name. You can search, or select posts by category, tag or date in the sidebar to the left. We have many posts to add in the weeks ahead – follow cxi on Twitter to stay updated.

Comments are always welcome and we’d love to hear from you. Also if you like what you see here please visit the main cxi website.

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