CategoryAutonomy

Posts about the Lumiere element ‘autonomy’. We have been known, when we’re feeling provocative, to call this element ‘chaos’.

Just Do It

One of my oldest friends is fond of using the word dischuffed. I met him when I was still living in the south of England. He hailed from the north so I assumed it was some Lancashire phraseology because I’d never heard it used prior to meeting him. Unconsciously, and probably by dint of spending a lot of time with him in my twenties, that word has become a part of my personal lexicon. I’ve seen it listed in the Collins dictionary recently and was a little surprised to find that it is a real word!

Today it’s proving very useful because I’m finding myself highly dischuffed by the fact that I left a Nokia phone charger (not so important) and my Moleskine notebook at the venue of a speaking gig that I attended yesterday.

That Moleskine notebook contains all manner of scribblings. There is a chapter of a novel that I was writing last year, countless business ideas and various other notes. That Moleskine is like my unconscious made material. So yes, very dischuffed.

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Control::Chaos

Content is good.

Isn’t it?

It better had be, because I’m producing a lot of it at the moment here on the Cxi blog. I hope that it’s worthwhile reading.

Interestingly, in all the stuff that I churn out – writing, talks or whatever – it’s always the same subject that I’m pulled up on. Particularly by my Scandinavian friends. That subject is control – or to be more specific the fear of what would happen when any abdication of control occurs.

For those unfamiliar with my writing on the topic of IT service, my deeply considered recipe for the improvement of front-line services is to drastically reduce control. As I’ve repeated often, ITSM is predicated on control; on the processes and the targets which reveal its rather ancient scientific management (1911) and systems thinking (1950s) heritage.

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