Tagdigital transformation

..and what of your ITIL service desk in the shiny digital world?

The strategy is in place.

Consultants and UXers are swarming like excited honey bees. Digital is the nectar.

Fresh mantras are replacing the dusty old ideas. Responsive! High customer experience! Peak user!

The steady murmur of buzzwords hum in the air like electric current – cloud shift, mobile, lightweight apps. Analytics.

This hive is primed and ready to fly into the new tomorrow.

But in this bright, new and shiny world, what of the ITIL service desk? When password resets are all self-service, and applications and infrastructure are in the cloud, how will the future unfold for this historical artefact of a department; they who were not invited to the fiesta digitale.

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Just Do It

One of my oldest friends is fond of using the word dischuffed. I met him when I was still living in the south of England. He hailed from the north so I assumed it was some Lancashire phraseology because I’d never heard it used prior to meeting him. Unconsciously, and probably by dint of spending a lot of time with him in my twenties, that word has become a part of my personal lexicon. I’ve seen it listed in the Collins dictionary recently and was a little surprised to find that it is a real word!

Today it’s proving very useful because I’m finding myself highly dischuffed by the fact that I left a Nokia phone charger (not so important) and my Moleskine notebook at the venue of a speaking gig that I attended yesterday.

That Moleskine notebook contains all manner of scribblings. There is a chapter of a novel that I was writing last year, countless business ideas and various other notes. That Moleskine is like my unconscious made material. So yes, very dischuffed.

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