TagLeadership

Not Culture

I thought I’d take some time out from some rather serious and quite involved writing that I’m doing to exorcise (exercise?) a minor obsession of mine.

Organisational culture seems to be a buzzword in ITSM circles at the moment, and for good reason. I think its becoming clear to most that the laudable aims of our discipline cannot be achieved without paying attention to the people who work within the sector. Good old homo sapiens, we’re not like microprocessors; we don’t execute a JP NZ 4000H command if certain conditions are met or not met. So the question appears to be, how do we align the mindset of those working in the ITSM enterprise with its stated goals.

The answer to most is simple. Get the culture right.

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IT Service – View From The Top

This one’s for the leaders.

Are you CEO or COO? Senior manager? Well-connected big fish in your enterprise? Then please, read on.

In truth, this post is for everyone else too, but it is leadership types whom I am hoping will be those who are most inspired by it.

So leaders – as individuals occupying elevated positions in the organisation, you are probably aware that your experience of IT service is quite different to that of the ‘regular’ staff. Right?

For instance, if you – personally – identify the need for a software application which might create efficiencies in your day-to-day job, or which might deliver considerable business benefit, then you’ll know how to get that utility into the business. If you are a CEO, you’ll probably harangue your CIO or CTO. If you’re a CIO, or another senior manager, you’ll more than likely be aware of the right person to talk to to make it happen.

But what if one of the other people in the organisation – that is, one of the ‘users’ – spots an opportunity for technological innovation? I’m sure you need no reminding of who exactly these ‘users’ are. They are the guys and girls who are the product of the carefully considered and expensive recruitment policy that you’ve implemented. So in this the information age, who do these ‘users’ turn to in order to turn their information technological ideas into reality?

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